Question 1

What is Juujbox?

Accepted Answer

Juujbox is a full-service storage solution in San Diego. We provide reusable moving bins, pick up your items, store them in our secure climate-controlled warehouse, and deliver them back when you need them. No driving to a storage unit required!

Question 2

How does Juujbox work?

Accepted Answer

We use our Snap, Send, Store™ technology. Snap pictures of the items you want stored, send us your preferred pickup time, and we'll take care of the rest. We deliver bins to your door, you pack at your own pace, we pick up and store everything in our secure climate-controlled warehouse, and deliver back when you need it.

Question 3

Where does Juujbox operate?

Accepted Answer

We serve San Diego County, including areas like Downtown San Diego, La Jolla, Pacific Beach, North Park, Mission Valley, Chula Vista, and college campuses (UCSD, SDSU, USD, UCI, PLNU). Contact us to confirm service in your specific area.

Question 4

Who uses Juujbox?

Accepted Answer

Our customers include college students storing items over summer break, families downsizing or renovating, professionals organizing home offices, businesses needing inventory or equipment storage, and event organizers storing booth materials.

Question 5

What can I store with Juujbox?

Accepted Answer

You can store most household items, clothing, books, electronics, sporting equipment, business inventory, seasonal decorations, event materials, and more. Items must be able to be carried by one person - we cannot store couches, sofas, bed frames, or full-size mattresses. We also cannot store perishables, hazardous materials, or illegal items.

Question 6

How big are the Juujbox bins?

Accepted Answer

Our reusable bins are 30″ × 21″ × 15″. They're stackable, durable, weather-resistant, and much sturdier than cardboard boxes. Each bin can hold up to 50 lbs of items.

Question 7

How much does Juujbox cost?

Accepted Answer

Pricing is based on the amount of space your items take up in our warehouse and can be as low as $5/month per item for business and personal storage. Student packages range from $75/month (3 items) to $250/month (20 items). Business storage includes a $15 receiving fee per box, $5/month storage per box, and pallet storage at $50/month per pallet. Pricing includes pickup and one free delivery at the end of your storage period.

Question 8

What counts as one 'item'?

Accepted Answer

One item equals one bin, one box, one suitcase, one piece of luggage, or one small furniture piece (like a chair or nightstand). Larger furniture may count as multiple items. We'll confirm item counts during pickup.

Question 9

Are pickup and delivery included in the price?

Accepted Answer

Yes! Initial pickup and one final delivery are included in your monthly rate. Additional mid-storage deliveries or pickups cost $35 per trip.

Question 10

Is there a minimum storage period?

Accepted Answer

Yes, we require a 1-month minimum. After that, storage is month-to-month with no long-term commitment required. You can retrieve your items whenever you're ready.

Question 11

What if I need more or fewer bins than expected?

Accepted Answer

No problem! You only pay for what you actually store. If you order 10 bins but only fill 7, we'll pick up the unused bins at no charge and adjust your billing accordingly.

Question 12

Are there any hidden fees?

Accepted Answer

No hidden fees! The price you see includes pickup, storage, and one delivery. Additional delivery trips are $35 each, clearly stated upfront.

Question 13

How do I pay for Juujbox?

Accepted Answer

We accept all major credit cards and debit cards. Billing is monthly and automatic. You'll receive an invoice before each billing cycle.

Question 14

How do I schedule a pickup?

Accepted Answer

Simply choose your package on our website, select your preferred pickup date, and we'll confirm your appointment. We offer flexible scheduling including evenings and weekends.

Question 15

How quickly can you pick up my items?

Accepted Answer

We typically offer pickups within 2-3 business days. During peak seasons (like college move-out), we recommend booking 1-2 weeks in advance to secure your preferred date.

Question 16

Do I need to be present for pickup?

Accepted Answer

Yes, someone 18+ needs to be present to hand over items and sign the pickup form. You can designate someone else if you're unavailable.

Question 17

What if I need to reschedule my pickup?

Accepted Answer

No problem! Contact us at least 24 hours before your scheduled pickup to reschedule at no charge.

Question 18

How do deliveries work?

Accepted Answer

Your first delivery at the end of your storage period is free. We'll schedule a convenient time to bring your items back. Additional mid-storage deliveries cost $35 per trip.

Question 19

Can I get specific items back without retrieving everything?

Accepted Answer

Yes! We can deliver specific bins or items for a $35 delivery fee. Just let us know what you need, and we'll bring it to you within 2-3 business days.

Question 20

Where are my items stored?

Accepted Answer

Your items are stored in our secure, climate-controlled warehouse facility in San Diego. The facility is monitored 24/7 with security cameras and restricted access.

Question 21

Is my stuff insured?

Accepted Answer

Yes, all stored items are covered by our facility insurance. We recommend taking photos of valuable items before storage. Additional insurance is available for high-value items.

Question 22

How secure is your storage facility?

Accepted Answer

Our facility features 24/7 video surveillance, restricted access, climate control, and professional security monitoring. Your items are safe and protected.

Question 23

Can I access my items at the warehouse?

Accepted Answer

We operate as a full-service storage solution, so items are not accessible for walk-in visits. However, you can schedule a delivery of specific items anytime with just 2-3 days notice.

Question 24

What if something gets damaged?

Accepted Answer

While damage is extremely rare, we take responsibility for items in our care. If something is damaged during our handling, we'll work with you to resolve it promptly through our insurance coverage.

Question 25

Do you offer student storage for summer break?

Accepted Answer

Yes! We're the preferred storage solution for UCSD, SDSU, USD, UCI, and PLNU students. We offer special student packages, campus pickup, and perfectly timed delivery for move-in.

Question 26

When should students schedule storage pickup?

Accepted Answer

Book 2-3 weeks before finals week to secure your preferred date. We offer pickups during move-out week and can coordinate with your dorm closing schedule.

Question 27

Can you pick up from dorms?

Accepted Answer

Yes! We pick up directly from dorm rooms, apartments, and on-campus housing. We're familiar with campus layouts and move-out procedures at all major San Diego universities.

Question 28

Do you deliver back to campus for fall move-in?

Accepted Answer

Absolutely! We'll deliver your items right to your new dorm or apartment at the start of the fall semester, coordinating with your move-in date.

Question 29

What do most students store?

Accepted Answer

Typical student storage includes bedding, clothing, mini-fridges, small furniture, textbooks, sports equipment, and dorm decor. Most students need 3-8 bins for a full dorm room.

Question 30

Do you offer business storage?

Accepted Answer

Yes! We serve businesses needing inventory storage, seasonal equipment storage, office furniture during renovations, event materials, and business document storage. We offer flexible business packages.

Question 31

Can you store event or trade show materials?

Accepted Answer

Absolutely! We specialize in storing booth materials, displays, promotional items, and event equipment between shows. Perfect for vendors who attend multiple events throughout the year.

Question 32

Do you offer pallet storage?

Accepted Answer

Yes! We offer pallet storage for $50/month per pallet, perfect for businesses with larger inventory needs. Contact us for details on pallet size requirements and scheduling.

Question 33

Is personal home storage available?

Accepted Answer

Yes! We help families and individuals declutter, store items during home renovations, downsize, or organize seasonal items. Great for creating more living space without getting rid of belongings.

Question 34

Can I rent moving boxes without storage?

Accepted Answer

Yes! We offer moving box rentals separately. Our reusable bins are perfect for local moves – they're sturdier than cardboard, eco-friendly, and delivered right to your door.

Question 35

How long can I keep the moving boxes?

Accepted Answer

Standard rental is 2 weeks, which is perfect for most local moves. Extended rentals are available if you need more time.

Question 36

What's the advantage of reusable moving bins?

Accepted Answer

Our bins are stackable, weatherproof, don't require tape or assembly, won't collapse or tear, and are better for the environment than single-use cardboard boxes.

Frequently Asked Questions

General / Getting Started

Pricing & Billing

Pickup & Delivery

Storage & Security

College Storage

Business & Personal Storage

Moving Boxes

Still Have Questions?